We work with them from the first appointment until the job is complete. Our design manager stays with them during the whole process and coordinates directly with construction. They basically work with one person and not a multitude of different people or different sub contractors (which have their own self interest as a priority). This alleviates problems of communication, areas of responsibility and basically passing the buck. We have found that having one person design, sell the contract and then work with the customer throughout the whole process saves a lot of confusion, stress and miscommunication of what exactly is to be done and who is to do it. We are almost in an advocate position with our customers. They feel that someone is there is protect their interests and help ensure that they get what they were sold and that the quality is maintained. This process has served us well throughout the years.